SERVICES

BGI’s integral part of maintaining a strong reputation is strong relationships with reliable, high-quality service solutions to our clients. We provide a wide assortment of value-added services including workforce management hosting, consulting and outsourcing service solutions.

Services offered:

• Long range strategic planning and budgeting
• Long and short-term forecasting of call volumes
• Determining staffing requirements
• Skills and non-skills based scheduling
• Real-time adherence management
• Employee self-service and empowerment
• Shrinkage management
• Service level and effectiveness review
• Performance management and analytics
• Workforce Management System Health Check
• Training and Learning

What are the benefits of our Hosted Service Solutions:

• No need for upfront major capital investment
• Free Up Resources  - free up time and resources; eliminates need to hire additional staff to maintain system
• Monthly billing to assist with budget allocation
• No hardware and software maintenance
• Clients have the option to choose/customize the WFM solution to compliment its operation & budget
• Expeditious implementation
• No annual maintenance fees
• Customized training & technical support for new and existing users
• Opportunity to utilize WFM system as testing environment  before purchasing
• Improve Economic Value to Organization – leverage your human capital and focus on the potential of your core operation – we manage it for you!