SERVICES - CONTACT CENTRE

Baksh Group’s integral part of maintaining a strong reputation is strong relationships with reliable, high-quality service solutions to our clients.  We provide a wide assortment of value-added services including workforce management hosting, consulting and outsourcing service solutions.

Contact Center Services Offered:

• Workforce Management System Health Check
• WFM Training and Learning
• WFM Strategic Planning, Budgeting and Capacity Planning
• Skills and non-skills based Optimization
• Real-time adherence management
• Service level and effectiveness review
• Employee self-service and empowerment
• Performance management and analytics
• WFM infrastructure model review and design